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International Shipping
Medelita is pleased to offer direct shipping to many of our customers outside of the United States. For all international destinations, details are provided below.
Click a link below for information about international shipping and delivery.
- What countries does Medelita ship to?
- How do you ship to destinations outside of the United States?
- What are your shipping and handling charges for international orders?
- What are my shipping options for international orders?
- When will I be billed?
- What is the return policy for international orders?
- When should I expect my embroidered garments to arrive?
- What if I have additional questions?
What Countries Does Medelita Ship To?
Customers just about everywhere can now receive orders directly from Medelita. Orders shipped to countries outside of the United States will be shipped via our international shipping partners, UPS and USPS, depending on cost and availability. We continue to expand this list, so if your country is not currently listed, please check back soon.
Shipping Rates To Most Destinations (except Canada):
| Order Value | STANDARD (UPS or USPS) | EXPRESS (UPS or USPS) |
|---|---|---|
| Flat Rate | $50.00 USD | $110.00 USD |
| Delivery in 5-15 days after your order ships. | Deliver in under 5 days after your order ships. |
*This does not include time in embroidery.
**Medelita is not responsible for additional tariffs or customs duties outside the U.S. or Canada.
**Medelita is not responsible for additional tariffs or customs duties outside the U.S. or Canada.
Shipping Rates to Canada:
| Order Value | UPS Expedited | USPS Priority Mail |
|---|---|---|
| $0 To $299 USD | $30.00 USD | $15.00 |
| $300 Or More | FREE | FREE |
| Delivery to Canada takes 2 business days | 6 to 10 business days |
*This does not include time in embroidery.
**Additional tariffs, customs duties, and applicable bond fees may apply.
**Additional tariffs, customs duties, and applicable bond fees may apply.
How Do You Ship To Destinations Outside Of The U.S?
Simply add items to your order and click on "Checkout" to complete your order. You will see your total price including shipping and handling charges in United States dollars before you place your order. Please note that your order may be subject to additional charges for duties and taxes by the destination country.
In some specific cases we are able to calculate applicable duties and taxes before your order is complete. If you are charged for "Duties & Taxes" at check out, then you should expect your order delivered to you at no further expense to you.
Otherwise, these charges are beyond our control. Duties and taxes will be paid on your behalf by the shipper and you must agree to pay these charges to receive your order. Please note that in placing your international order, you agree to pay any and all taxes and duties which may apply. Also, please make sure that you provide us an accurate shipping address, as Medelita is not responsible for incorrect shipping addresses.
We will continue to expand the list of countries where up-front payment of duties & taxes is available.
If you have any questions about international orders, please contact medelita.com Customer Service toll free at 1-877-987-7979 or from outside the U.S. at 1-949-542-4100 during phone hours or email us at contact.us@medelita.com.
What Are Your Shipping & Handling Charges For International Orders?
Shipping and handling charges are a flat fee that you select from the list of options available to you at checkout. To know the exact shipping and handling charges before you buy, simply add items to your order and proceed to provide your address information in the checkout process. We will tell you the exact charges, and in some cases we will tell you the exact charges for duties and taxes (otherwise excluded), for your desired items before you actually place an order. If we are able to calculate duties and taxes for you, then you will be charged for duties and taxes by Medelita at checkout. Otherwise you will not be charged for duties and taxes by Medelita at checkout, but these charges may be applied by the destination country. If so, they will be paid on your behalf and subsequently collected from you by our shipping agent.
What Are My Shipping Options For International Orders?
We ship via UPS or USPS for all international orders, depending on the best available option based on your specific shipping address. You will receive a shipping confirmation with information about the carrier and tracking information once your order ships. We also offer UPS Expedited to Canada (2 business days from shipment to delivery).
When Will I Be Billed?
Your credit card will be billed by Medelita once the order is processed and approved.
What Is The Return Policy For International Orders?
"Try on at home" (free shipping & returns) orders do not apply to international orders. All return shipping charges are not the responsibility of Medelita. If you would like to exchange a non-embroidered item within 180 days, please send the shipment back clearly marked as 'for exchange'. We require payment for the new shipment returning to you (same as original shipping charges) once the exchange is received and process. All payments will be charged prior to shipment.
When Should I Expect My Embroidered Garments To Arrive
Many of our customers opt for custom embroidery. This requires some extra time. If you've selected custom embroidery, please allow an additional 10 days before it ships. This includes orders in which you have opted for expedited shipping. If your order includes more than one item, your entire order will be shipped when your embroidery portion is complete. Please understand that we cannot accept returns or exchanges on embroidered items, unless there was a significant embroidery error on our part. Please see our Embroidery Info page for more information.
What If I Have Additional Questions?
All emails are received and/or replied to by a licensed healthcare professional and/or highly trained customer service representative, who understand the intricacies of medical apparel. Have a question about our scrubs or lab coats? Not sure about sizing? Send an email to questions@medelita.com.
